Rules, Guidelines and Policies of Winston
(In alphabetical order)
Updated December 2023
These policies, guidelines and rules are for Winston American Transportation, Inc and its affiliates. Winston American Transportation, Inc. within here will be referred to as (“Winston” or “The Company”), are not intended to be complete and are subject to change without notice and at Winston’s sole discretion. The riding public are referred to as (“guests” or “passengers”). The headings of sections and subsections are for convenient reference only and will not be deemed to limit, construe, affect, modify or alter the meaning of the sections or subsections.
Open an individual account (profile) and be able to manage and review your current and past reservations and expedite the booking process for new reservations.
Online reservations are accepted with as little as 12 hours notice. Phone reservations can be made with no advance notice (subject to availability). Any reservation can be made (12) twelve months prior.
Book thru our mobile site (all devices are supported) at www.WINSTONTRANS.com.
ARRIVALS AT AIRPORTS
Retrieve your baggage, go through customs (if traveling international), then call our dispatch center at 631.546.7500. A vehicle will be sent to you promptly. The typical wait time is 15-30 minutes (guests arriving between 8pm-5am may experience a slightly longer wait).
Flightview: All arriving flights are monitored through our specialized software. If your flight number has changed please call us immediately from your departure city at 631.546.7500.
Late night fee: Guests traveling between 8 pm and 5 am will be charged a “late night fee”.
If you book a reservation with us in advance, this does not mean a vehicle will be waiting for you at the curb when you arrive. Due to security considerations, airports do not allow us to have vehicles lined up at the curb waiting for individual travelers. However, we do have vehicles waiting close by, in a ‘holding lot’ near the airport.
AIRPORT PICK UP POINT
Each airline has a different pick up location which is directly outside the terminal. The dispatcher will explain to you in detail where the pick up point is. We ask that all passengers waiting remain inside the terminal until it is time to walk outside.
Standard arrival wait time: Arriving flights are unpredictable. We recommend that you provide us with your flight information so we can track your flight and help you avoid wait times. Winston allows a grace period of 30 minutes for domestic and 45 minutes for international flights of free wait time on each airport arrival transfer for you to deplane and pick-up your luggage. After the grace period, wait time fees may be charged.
ARRIVALS AT CRUISE TERMINALS
Retrieve your baggage, go through customs then call our dispatch center at 631.546.7500. Arriving guests are picked up approx 1030 am (ask your ship for a 930 am disembarkment start time). The entire check-out and customs process take approx 60 minutes and will get you off the ship by 1030 am.
Departures: Winston matches up departing guests’ vehicle with the arriving guests. Departure times from your home are based on arriving at the cruise terminal by 10 am. Once there, the entire check-in / security process takes approx 90 minutes and will get you on the ship by approx 1230 pm.
Standard checked baggage: Maximum size is 58 inches (length + width + height) and max. weight of 40 lbs. per checked piece.
Standard carry-on: Maximum size is 48 inches (length + width + height) per carry-on.
Standard Personal item: purses, briefcases, cameras, food containers, or laptops (case included).
Standard weight allowance: Maximum weight is fourty (40) pounds per piece.
Standard pet carrier: can be used as a carry on (19 L+ 9 h + 14 w)
Surfboards, golf bags, bicycles, large boxes, boogie boards, vaulting poles, strollers, foldable cribs, pets in a large carrier or other non-carry-on type items with dimensions different from standard baggage, will require an SUV or private van. Surfboard Keels and fins must be removed and placed in carry-on or checked baggage. Golf clubs and skis cannot be transported in a sedan due to space limitations.
No item will be transported unless there is additional help available to aid the chauffeur in both loading and unloading of such baggage or item. Winston reserves the right to refuse any passenger transport that has not advised us prior to pick up of unusual, overweight or excessive baggage or item. Please contact our Call center at 631.546.7500.
VEHICLE BAGGAGE LIMITATIONS
- Economy Sedans approx 2-3 standard size baggage. Only items that are four (4) feet in length or less.
- Deluxe Sedans approx 3-4 standard size baggage. Only items that are four (4) feet in length or less.
- Minivan approx 4 standard size baggage. Only items that are four (4) feet in length or less.
- SUV approx 5-6 standard size baggage. Only items that are four (4) feet in length or less.
- Vans approx 12 standard size baggage and carry-on. Perfect for: Larger pets in pet carriers, surfboards, strollers, motorized scooter, snow skis, boogie boards and any items (5) five feet in length.
- Minibus approx 20-26 standard size baggage and carry-on. Perfect for: surfboards, strollers, motorized scooter, snow skis, boogie boards and any items (5) five feet in length.
Loading and packing styles can defer from chauffeurs to chauffeurs and can effect the total amount of baggage that fit in a vehicle.
Pets must be transported in a pet carrier. If the pet carrier is small enough it can be carried on the guests’ lap. Larger pets in pet carriers will require a van or SUV.
Dangerous Cargo No dangerous goods/cargo or firearms may be brought on board without the permission of Winston. Dangerous goods must be declared at the time of booking and to the chauffeurs upon his arrival. If in doubt as to whether items qualify as dangerous goods, please ask us while booking or boarding may be refused. Liability The Company assumes no responsibility for any baggage and/or personal property whatsoever. Guest’s baggage and/or personal property shall be transported subject to the availability of accommodations (as determined by the Company) provided by interior and/or exterior luggage bins. The Company and its employees are not responsible for any items left in/on the vehicle, or items left unattended in vehicles. Baggage remains the responsibility of the passenger at all times. Winston does not assume liability for wear and tear to baggage, which includes: Damage to or loss of protruding baggage parts such as straps, packets, pull handles, hanger hooks, wheels and feet, or other items attached to the baggage as well as damage to over sized/over packed bags.
Heightened security measures have been implemented by the FAA that effect the type of baggage that is acceptable on both domestic and international flights. We urge all of our passengers to contact their airline to receive specific information about the changes in baggage regulations.
The Company reserves the right, but not the obligation, to search and/or scan baggage or carry-on personal property.
We understand that circumstances may arise which may change your travel plans, so we’ve designed a policy that’s flexible for our customers and supports our chauffeurs. Whether you made your reservation online or with our 24 hour Call Center. All private sedans and SUVs MUST be cancelled at least 24 hours prior to the pick up time to receive a refund. Limousines and vans MUST be cancelled at least 72 hours prior to pick up time to receive a refund. Passengers electing not to appear for a pick up (no show) will not receive any refund. Also, any tolls, wait time, parking and tax incurred will be charged. E-mail cancellations are not accepted.
Winston at its sole and absolute discretion, reserves the right to change or cancel any scheduled trip and/or substitute a vehicle without notice or liability. If a trip is canceled, Winston will not be responsible for any additional expenses incurred by a customer as a result of any change, delay or cancellation. A date change is the same as a cancellation and Winston reserves the right to charge a cancellation fee.
Bus Cancellation: You must notify the Company of cancellation in writing and mailed or faxed to us at 631.924.1209, provided, however, if your written notice of cancellation is received by the Company, (i) more than thirty (30) days prior to the charter service date (ii) Cancellations less than thirty (30) prior to the charter departure date, there is no cancellation fee date are 100% non-refundable. If all vehicles are not cancelled, Winston American Transportation Inc. reserves the right to charge any and all applicable charges in full to the credit card listed on this contract and may re-book the vehicles at their sole discretion.
Winston does NOT supply car seats. However, all of our vehicles are equipped with seat belts. All car seats MUST be taken with the guest, Winston does not store car seats.
If a trip is switched from one charged card to another new credit/debit card, there may be a 10% fee charged. If a reservation date or time is changed within 24 hours of the pick up time, a $50 change fee may be charged.
Contact our sales department at 631.546.7500 for details. Most corporate accounts qualify for a discount, large accounts get, larger discounts. For corporate accounts we offer the convenience of weekly or monthly billing programs or directly billing your company credit card.
CREDIT CARDS / DEBIT CARDS
Using your credit card online or smartphone is fast and SECURE. Winstontrans.com is an extremely secure website using (256 Bit) the highest level encryption.
Is available to resolve any issues involving payments, refunds, found articles and service quality. Customer Service can be reached at 631-546-7500. For your convenience you can email info@WINSTONTRANS.com.
Is an increase in the price during peak travel times, local events, inclement weather and holidays. This raises the chances that there will be a vehicle available when you need one.
Allow extra time to get to the airport, to allow for the additional screening that is taking place. The airlines are requesting that travelers check in 1 ½ – 2 hours in advance for domestic flights and 2 ½ – 3 hours in advance for international flights.
Pickup window Our 15-minute pickup window means that the vehicle will normally arrive within 15 minutes of your scheduled pickup time. For example, if your pickup time is 10:00 AM, the vehicle will typically arrive between 10:00 AM and 10:15 AM.
Please be completely ready to go and waiting at your pickup location at the beginning of your pickup window. Due to many variables (i.e. distance, weather, traffic, etc.), we are unable to determine the travel time.
AIRPORTS – JFK, LGA, Newark and Islip Airports.
PIERS – Manhattan, Cape Liberty and Brooklyn Cruise Terminals
ANY LOCATION – including home, hotel, office, school, catering hall, restaurants, etc.
DISRUPTION OF SERVICE
Winston is not responsible for delays caused by weather (i.e rain, flooding and accidents), traffic conditions, mechanical problems, airlines and/or airport problems, automobile accidents caused by others or acts of God. The times of arrival at the pick up location or destination cannot be guaranteed. The Company will endeavor to maintain the schedule submitted by the customer. Chauffeurs are professionally trained to operate lawfully and safely under various conditions. Travel routes will be established by the service provider and requests for specific routes by the chartering party will be at the service providers discretion.
There are many ways to receive a discount. Join our mailing list with your email address, get emailed our “E News” which include discounts and the latest travel news. Visit the “Discounts” tab at winstontrans.com. Double discounting is not allowed.
DOOR TO DOOR SERVICE
All of Winston services are door to door.
Gratuity for all services are paid in cash directly to the chauffeur. The suggested gratuity for all services is 10 – 20%.
All of our chauffeurs have a clean driving record, background check and D.O.T physical before starting at Winston. Also, they must successfully pass our extensive training course and we maintain on-going evaluations and coaching to continually improve our quality of service. All chauffeurs carry official ID and are uniformed. All chauffeurs are dressed in black suit and tie (business attire).
“Google Reviews” is a rating system that is emailed to you upon completion of your trip.
Criminal Background & Driving record checked Every chauffeur is screened for criminal offenses and driving incidents.
Vehicle inspections Cars must be model year 2017 or newer, and pass a 119-point vehicle inspection before hitting the road. We conduct all vehicle safety screenings in-person, so we can examine everything from tail lights to tire tread.
Zero-tolerance policy Winston maintains a zero-tolerance drug and alcohol policy. To report suspicions of intoxicant use, contact firstname.lastname@example.org or 631-546-7500.
Equipment furnished by the Company is inspected before being assigned to the charter service to ensure uninterrupted service. Accessories such as video equipment, restrooms and stereos are for the use of the passengers and while the carrier will endeavor to maintain this equipment, the carrier will not guarantee its availability or operation at any point during the charter. The number of passengers allowed in the vehicle shall not exceed the vehicle passenger capacity stated on the outside of each bus. Standees are not allowed.
The Company reserves the right at its sole discretion to substitute equipment of equal or greater passenger capacity and/or value in the event of unforeseen circumstances and to ensure operational needs and efficiencies. We cannot guarantee the model, make or color of a vehicle. Occasionally, affiliates are used to complete a job.
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, parking fees, tolls, waiting time, or extending the duration of your charter.
There is an additional fee for any extra stop(s) to the original stop. Call Winston for details.
Fares depend on the distance to the location, date, time of day, demand, type of service, size of group, etc. Multiple passengers receive discounts so the more people in your party, the lower the fare per person.
Passengers are responsible for all tolls, sales tax, parking fees, surcharges or any other fees incurred by the chauffeurs. The Company reserves the right at its sole discretion to add a new fee or increase to any existing fee, even after a booking was made.
We monitor all flights arriving and departing at JFK, LGA, Newark and Islip airports. Our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
GROUPS AND CHARTERS
Winston can provide group and charter van services to meet your needs – whether you’re looking to get 100 people to the airport or 10 family members to a barbecue. We even offer a choice between mini and full sized coaches. To book your group transportation, please call 631-546-7500.
As one of America’s premier ground transportation provider, we are open everyday including holidays.
HOURS OF OPERATION
Our state-of-the-art Call Center is staffed 24 hours – 365 days a year and can be reached by calling 631-546-7500. Reservations can also be booked online fast and easy at www.Winstontrans.com 24 hours – 365 days a year.
LOST AND FOUND
If you believe you left an item onboard one of our vehicles, please call customer service between 9 am – 5 pm mon – fri at 631-546-7500. Winston Transportation will not be liable for any item or baggage lost onboard in any of our vehicles. Baggage remains the responsibility of the passenger at all times. Winston shall not be responsible for returning property to the passenger. said property shall be available to be claimed during regular business hours or by appointment. However, upon request, the Company will ship or mail to the passenger and the cost will be the responsibility of the passenger. Items left over thirty (30) days at Company’s facility will be considered abandoned and become the property of the Carrier. Carrier shall make every reasonable effort to contact the owner of the property and to facilitate the recovery of said property to its owner.
MEET AND GREET SERVICE
We offer several different services from baggage meets to on-site coordinators for large groups. The Meet and Greet fee, call Winston for details.
“ON TIME” STANDARD
Winston gives itself a fifteen (15) minute period of grace beyond the scheduled pick-up time of the passenger, due to traffic delays, safety or another passenger created delay.
Winstontrans.com is an extremely secure website using (256 Bit) the highest level encryption.
The Company reserves the right to refuse or terminate transportation to any person that displays erratic, unruly, aggressive behavior or is under the influence of alcohol, or other intoxicating substances. Any guest who jeopardizes the safe operation of the vehicle or safety of its occupants and the chauffeurs will result in immediate termination of the job and may result in police action and no refunds will be issued. The decision to transport or not transport is solely up to the chauffeurs /operator assigned to the charter service. Passengers shall not interfere with the chauffeurs, the operation of the vehicle, or tamper with any apparatus/appliance on the vehicle at anytime. Smoking is not permitted on any vehicle.
LIMOUSINE, SUV & SEDAN SERVICE SPECIAL CONDITIONS
All deposits are NON refundable. Winston is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of $200.00 for each carpet / seat tear or stain that cannot be removed with soap and water. Sanitation fee is $350.00.
We accept credit / debit cards. Paying by credit / debit card has to be done either online or through the Call Center. WE DO NOT ACCEPT CREDIT OR DEBIT CARD TRANSACTIONS IN THE VEHICLE. The chauffeurs gratuity can be put on your credit / debit card (at booking time) or paid in cash (hand to chauffeurs). We accept Visa, Mastercard, American Express and Discover.
PETS OR ANIMALS
Winston service does not allow any pets or animals, with the exception of trained service dogs required for our disabled guests. If guests must travel with a pet or animal, regardless of size, all animals must be in a FAA certified carrier and the private service must be booked. We maintain the right to refuse acceptance of a cat or dog exhibiting aggressive behavior or any other characteristics that appear incompatible with safe travel. The animals must be harmless, inoffensive, odorless, and require no attention during travel. Cats and dogs must remain in the carrier (including head and tail). Winston will not be responsible if a customer misses a flight due to the need to take the cat or dog to an outside relief area. Winston assumes no liability for the health or well being of carry-on pets.
Changes to an existing reservation (i.e departure dates, times, guest count) can change the price. Winston reserves the right to re-price a reservation that is changed after it was originally booked. Some changes are subject to availability and other restrictions.
Need a receipt for a trip recently completed? Click here. (If link is broken, Print Receipt button is on the homepage on the left).
The following items (whether in baggage or on the person) are strictly forbidden: fuel containers, pressurized tanks of any kind, fireworks, explosives, firearms, knives or other weapons. You understand that the sale or use of illegal drugs, smoking and the consumption of alcohol by any passenger is strictly forbidden in vehicles. Violation of this policy will result in immediate termination and no refunds will be issued. This policy is non-negotiable, as it violates New York State Department of Transportation regulations.
All of Winston’s chauffeurs are caring professionals that understand that your comfort and safety is their number one priority. If you are visiting this area, we know that you likely don’t know your way around, and you can depend on us to know how to get you to your destination.
Our chauffeurs’ training includes learning all of the alternate routes to use when the highways get clogged. You can count on your Winston chauffeurs to make your ride a most pleasurable experience.
You can enter promo codes on the home page of the website www.winsontrans.com, by finding the box “Fare Quotes and Reservations.” At the bottom, there is a box that has a barcode symbol on the left, and the box reads “Group,Corporate, or Promo ID,” which is where you type in your code and click “GO”.
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter.
Refunds usually show to your account within 3-7 business days.
Service is by reservation only. It is recommended that reservations are booked online or by phone at least 48 hours prior. Reservations with less than 24 hours, must be booked by calling (631) 546-7500, last minute bookings are no problem, but are based on availability. If you need to modify an existing online reservation you must call (631) 546.7500. We recommend that you book your round trip reservations to simplify your travel plans and to receive your round trip discount. CHAUFFEURS DO NOT MAKE RESERVATIONS.
Vehicles cannot be loaded beyond seating capacity.
All our vehicles are equipped with seat belts and New York State law requires all passengers wear them.
Winston Transportation picks up or drops off at any location, home, office, school or hotel on Long Island (Suffolk & Nassau), Brooklyn, Queens, NYC, Bronx and Staten Island. As well as, New Jersey and Connecticut. Winston services Kennedy International (JFK), LaGuardia (LGA), Newark (EWR) and Islip MacArthur Airports (ISP). As well as, Manhattan, Bayonne and Brooklyn Piers. Special occasions, social or sporting events, etc. Also, for point to point private service within or outside of Long Island call (631) 546-7500 for pricing and availability.
Book thru our mobile site (all devices are supported) at www.WINSTONTRANS.com.
SMOKING IN VEHICLE
For health and safety reasons, we do NOT allow smoking in any Company vehicle.
Winston maintains and updates our own Facebook, Twitter, Google Plus pages on a regular basis.
Everyone employed and associated with Winston are dedicated to seeing Winston exceed your expectations and in turn grow Team Winston.
BY VISITING OR SHOPPING AT THIS WEB SITE, YOU ACCEPT THE FOLLOWING TERMS & CONDITIONS. Please read them carefully.
PRICING AND PRODUCT INFORMATION
Every effort is made to provide accurate and up-to-date information on this Site. However, items displayed may be discontinued, and prices are subject to change. Winston Transportation Group is not responsible for typographical errors and does reserve the right to make corrections and changes to the Site at any time without notice. The prices displayed are in U.S. dollars, effective for U.S. purchases, subject to applicable taxes to be paid by the buyer.
COPYRIGHT / TRADEMARKS / SERVICEMARKS
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site is provided on an “as is” and “as available” basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, this site’s owner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This site’s owner does not warrant that this site, its servers, or e-mail sent from this site are free of viruses or other harmful components. This site’s owner will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
TRAVELING WITH CHILDREN
Winston reserves the right not to accept any passenger under the age of 16 years, unless accompanied by an adult. New York law does not allow children to ride on the lap of an adult. If your child requires a car seat, you are required to supply it. It is the responsibility of the parent or guardian to take the car seat with them on the plane and to make sure that the child is in compliance with the New York State Child Passenger Restraint Requirements. Car seats cannot be left in the vehicle or stored by Winston.
Tolls are not included in any price, unless specifically noted. Tolls can change without notice.
We charge for any toll costs incurred between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip. Tolls are charged at the actual listed rate. Winston uses the 59th street bridge to enter and exit Manhattan to avoid having to charge tolls to customers.
Winston reserves the right not to accept any passenger under the age of 16 years, unless accompanied by an adult.
All vehicles are Smoke-Free, air conditioned and cleaned in and out daily. Each vehicle goes through a rigorous weekly preventive maintenance and meticulous inspection of the interior and exterior. Also, our vans, minicoaches and motorcoaches are inspected every (6) six months by the New York State D.O.T. Illegal drugs or consuming alcoholic beverages is NOT allowed by anyone in any vehicle.
Our fleet consists of sedans, stretch SUV’s, mini-buses, motorcoaches, and of course the Airport Express shuttle vans.
FILING OF CLAIMS
Claims must be filed in writing with the Company within five (5) business days after such baggage becomes lost, or baggage becomes damaged, computed from the date of transport.
Legal suit for damages may be instituted against the Carrier only within a period not to exceed one (1) year and one (1) day from the date when notice, in writing, has been given by the Carrier, disallowing the claim, or part thereof, specific to the notice.
Carrier shall have full benefits of insurance that may have been effected upon or on account of the baggage which has been lost or damaged, insofar as this shall not void the policies or the contracts of insurance.
The fares provided herein include five (5) minutes waiting time for passenger loading and unloading after the vehicle has arrived at the time scheduled or the actual time the vehicle arrives (whichever is later). Wait time will apply after the first 10 minutes of the prearranged pick up time described on the confirmation. After, the 10 minute grace period is waived and you will be charged for the entire time (including the initial 10 minutes) the driver has been waiting, to the minute.